PRIVACY

This Privacy Policy governs the manner in which Sofitel Noosa Pacific Resort collects, uses, maintains and discloses information collected from users (each, a “User”) of the Sofitel Noosa Pacific Resort website (“Site”). This privacy policy applies to the Site and all products and services offered by Sofitel Noosa Pacific Resort.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

Sofitel Noosa Pacific Resort may collect and use Users personal information for the following purposes:

1. To improve customer service
   Information you provide helps us respond to your customer service requests and support needs more efficiently.
2. To personalise user experience
   We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
3. To process payments
   We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
4. To run a promotion, contest, survey or other Site feature
   To send Users information they agreed to receive about topics we think will be of interest to them.
5. To send periodic emails
   We may use the email address to send them information and updates pertaining to their order. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

PROVISION OF COPY OF PRIVACY STATEMENT

If you require a hard copy of this Privacy Statement or a copy in some other format to suit your particular needs please contact us using any of the methods detailed in the “Contact Us” paragraph below, and we will arrange for a suitable copy to be provided to you.

PRIVACY AND SITE CHANGES

From time to time, Sofitel Noosa Pacific Resort may review and update its Privacy Statement. Revised versions will be updated on the Site.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACT US

If you have any feedback or questions about this Statement, the practices of this Site, or your dealings with Sofitel Noosa Pacific Resort, you can contact us in the following ways:

Post
Attention – Privacy Officer
AQUA Day Spa
Sofitel Noosa Pacific Resort
14-16 Hastings Street
Noosa Heads, Qld 4567
Australia

Email
aquadayspa.noosa@sofitel.com »